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White Star Line

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Retired

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Your request for eBay Trust & Safety Live Help is being sent now. This program is to assist eBay users with Account Safety issues only. The estimated wait to reach an eBay Trust & Safety representative is approximately 138 minute(s). All Live Help requests are answered in the order they are received. Thank you for your patience.

It would seem that Ebay is all too well aware that they are now the only game in town. There is no competition, and they are aware of this. There is no need of them to care about their non-power sellers.

I knew my account got hacked yesterday, when I received an email from Ebay sayihg my account information had been sucessfully changed and all further contact would go to my new email address. Following which I got email from various people confused about the Mac laptops I was selling (I own nothing Mac related at all).

A google search revealed a large number of web pages that had "ebay phone number" in their keywords. Apparently a lot of people do this particular search.

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gen August 28th, 2003
AAAUGH!

mortonfox August 28th, 2003
138 minutes??

Egads!

I wil lplay devils advocate

titanic August 28th, 2003
I will give them credit for jumping on my account as soon as they saw suspicious activity and blocking all of it. That earns them a lot of brownie points. And the gave me time to eat all of the brownies too...

If the delay is the price for their diligence in monitoring fraud, so be it. It is a price I am willing to pay.

Re: I wil lplay devils advocate

mortonfox August 28th, 2003
That shows they have their priorities correct. Still, they are skimping on customer service by having insufficient personnel to keep the phone wait down to a reasonable level.

GRRRRRRRRRR!

c_eagle August 30th, 2003
I'm sure you already know but perhaps calling the credit card company associated with your eBay acct might be good to do also. :|

And switch to a Tab Account if you can maybe... that's what I do. I have no credit card on it, I just put some cash in the account to cover eBay charges when necessary.

Best Wishes getting that violation of your space resolved soon. eeeesh ;P

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